Remote support for end-user devices


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Product Description

TeamViewer allows users to view, operate and manage remote client computers. This enables administrators and technical support to manage multiple remote computers, greatly reducing the need for on-site IT and technical support. To connect remotely both computers must have TeamViewer installed and internet access.

For engineers in the field this is an invaluable tool. Many times technical support issues are caused by simple user errors that take seconds to solve remotely once IT staff have direct access to the local user’s desktop. In most cases this is much more efficient than physically visiting the site.

Our recommendation is especially based on the following criteria:



Pricing Structure. With the Premium license ($1499) TeamViewer can be installed on an unlimited number of computers, limited to one active remote session at a time. If you plan to run multiple simultaneous connections additional licenses are needed.TeamViewer sets itself apart by having a one-time lifetime license fee. Both LogMeIn and GoToAssist are worthy competitors to TeamViewer in terms of functionality, but neither offers a one-time lifetime license.

Value Performance
Testing TeamViewer in the field we found that it worked well over lower bandwidth connections from Tanzania to Portugal, Tanzania to the US, and Botswana to the US.
Value Reliability
TeamViewer showed good stability with no issues in any of the remote and low-bandwidth situation we encountered during testing. If the connection is lost, the software automatically attempts to reconnect.
Value User Experience
TeamViewer is extremely intuitive, making it easy for administrators and support technicians to connect to and manage machines without having to refer to documentation much, or even at all.  We’ve found good adoption rates across technology partners, including some of our ICIPs. In line with our findings, our partners have reported having great success with it. TeamViewer allows users to access remote computers without on-site personnel initiating the session. This function can be used without restriction, or by issuing a temporary key that will change after a defined length of time.
Value Standalone / Dependencies
Excellent compatibility across Windows, Mac and Linux.
  1. Posted by Aaron Mason on May 2, 2013 in the categories: Software
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