Inveneo Orr Family Foundation Archives

How Better Connectivity Can Help Dadaab, the World's Largest Refugee Camp

  1. Posted by sguser on June 6, 2012 in the categories: News, Projects, Relief

The worst drought and famine in more than 60 years have threatened the livelihood of 9.5 million people in the Horn of Africa since early 2011. Refugees from Somalia continue to arrive in Kenya by the tens of thousands, making the Dadaab complex now the world’s largest refugee camp ever with almost 500,000 counted and perhaps as many as 100,000 more unregistered.

UNHCR (the UN High Commission for Refugees) is the lead agency responding to this crisis, and many major humanitarian agencies including Care, Save the Children and the International Rescue Committee are operating in Dadaab providing critical services such as food distribution, housing, sanitation and medical relief. The teams are stretched to their limits. To make matters even more difficult Al Shabaab, the Somali-based terrorist group, recently escalated its activities in and around the camps, making the operations more dangerous for the refugees and the agencies providing vital assistance.

How Better Connectivity Can Help

In the fall of 2011, Inveneo was invited by NetHope, a consortium of 34 member Non-Governmental Organizations (NGOs), and the USAID Global Broadband and Innovations Program to identify opportunities to bring better, more reliable Internet and interagency communications to the many humanitarian agencies working in the region. Inveneo and NetHope mobilized teams to travel to arid northeast Kenya, to assess the situation in detail, and to determine what could be accomplished.

On the ground in Dadaab, it was clear from the United Nations (UN) and NGO community that bringing incremental, reliable and affordable Internet access would lead to better overall communications, coordination and security thereby increasing the staff capacity to deliver critical and life-sustaining food, housing, sanitation and medical care. Inveneo, working with Cisco’s TacOps could install and configure a local high-speed network, the Dadaab organizations could immediately begin to collaborate and share information more effectively. An existing UNHCR-led network initiative for smaller NGOs and community centers needed to be reviewed substantively to ensure that any new networking designs would be compatible, complimentary and synergistic.

NetHope, Inveneo and TacOps obtained commitments from Cisco to donate equipment, and from USAID and UNHCR to provide funding. It was determined that there were two major areas where Inveneo could bring technical and strategic expertise to make a real difference.

  1. First, we initiated and led a strategic business and engineering partnership with Orange, a local Kenyan mobile and landline telecommunications service provider, to extend new data services into the Dadaab compound using our long-distance WiFi solutions. NetHope aggregated the demand for the new service among the Dadaab aid community, and we secured agreement from Orange to a preferred pricing arrangement as well as to adequate initial and ongoing capacity. Orange is making their highly reliable Internet connectivity available by providing backhaul from their existing Dadaab tower to international fiber networks. We designed a detailed, local distribution network and training plan to enable Orange and prequalified Dadaab IT staff to quickly grasp, support and connect to the Inveneo-designed access solutions.
  2. Second, Inveneo and TacOps would co-design a high-speed network to connect the Dadaab agencies locally and to enable bandwidth-intensive, intra-agency collaboration technologies like file sharing, video conferencing designed by Cisco and voice over IP telephony applications. This collaboration network, DadaabNET, would also provide a Cisco router-based failover configuration to switch agency traffic to a 4-Mbps, UNHCR-provided satellite system in the event of primary connection failure. This effort involved IP addressing and configuration support from both Cisco and Inveneo as well as consultative engineering support from UNHCR and the Dadaab Aid Agency IT staff.

Status and Results

Inveneo’s work was successfully completed in March 2012. During the week of March 12, we trained in-country technical teams from Orange, from the Dadaab-based NGO technical staff, and from our local Inveneo Certified ICT Partner Setright. Orange hosted the classroom training session in Nairobi that provided hands-on instruction on long distance WiFi. We offered our custom practical curriculum in both network design and installation. Then the training moved outside to physically install equipment on buildings and way up on an Orange telecommunications tower. Inveneo has a strong partnership with Petzl to share safe climbing at height techniques in developing countries with communications workers. The trainings were held in Nairobi because a risk assessment determined Dadaab too insecure at that time.

During the week of March 19, Inveneo, NetHope, Setright and Cisco’s local gold partner Dimension Data teams traveled to Dadaab. Monday and Tuesday, our team worked side-by-side with the newly trained NGO, Orange and Setright teams in Dadaab, giving them the guidance and confidence to successfully complete the Orange and UNHCR tower installations.

The Orange tower is the hub for the access network and the UNHCR tower is the hub for DadaabNET. Dimension Data was also busy meeting with IT staff at the installation sites: consulting with Cisco-led TacOps engineers, training local staff and completing the initial router configurations.

As part of the training and skills building plan, we left Dadaab late Tuesday afternoon to cover training the Orange Network Operations Center in Nairobi. While away, the six newly trained agency staff were charged with the installation of Customer Premise Equipment for both the access and DadaabNET networks. The team includes staff from UNHCR, World Food Program, Norwegian Refugee Counsel, Care, Oxfam and Kenya Red Cross so it was truly an interagency support group. The expectation was that four or five sites could be installed, and then reviewed and verified after our return. On Thursday in Dadaab, we found our expectations were far exceeded.

The DadaabNET team installed 19 radios at ten agency locations. For two days, we verified the work and fine-tuned the implementations. Future installs and troubleshooting can now be completed by the local IT team with our team positioned to provide remote support for existing and ongoing humanitarian agency installations. The DadaabNET team has taken full ownership of the networks.

All future troubleshooting, support and installations will be managed frontline by the local DadaabNET interagency team. By the same count, Dimension Data, working with Cisco TacOps successfully implemented and tested routing at all ten newly installed locations and ensured a good hand-off to the DadaabNET team.

The initial bandwidth contracted was fully installed. Orange is on track to add triple the amount available to keep pace with demand and to meet new service order expectations.

This connectivity is already enabling the humanitarian agencies to function better, to communicate between agencies, and to support overall operations. They also have plans to move more costly VSAT systems to failover mode. As the new network architecture is tried and proven to be more reliable and cost effective, it will be extended to the general population via sustainable outreach community centers that support learning, resettlement and economic empowerment.

As a result of this project, Inveneo, Cisco, NetHope and Orange will also continue to grow their partnerships and collaborations so that there will be ever increasing opportunities to extend broadband across rural Kenya and beyond.

The Dadaab Connect project is funded by Inveneo’s Broadband for Good Program, Cisco, Microsoft, NetHope, Craig Newmark, the Orr Family Foundation, UNHCR, and USAID’s Global Broadband Innovations Program.

How Better Connectivity Can Help Dadaab, the World’s Largest Refugee Camp

  1. Posted by Inveneo on June 6, 2012 in the categories: News, Projects, Relief

The worst drought and famine in more than 60 years have threatened the livelihood of 9.5 million people in the Horn of Africa since early 2011. Refugees from Somalia continue to arrive in Kenya by the tens of thousands, making the Dadaab complex now the world’s largest refugee camp ever with almost 500,000 counted and perhaps as many as 100,000 more unregistered.

UNHCR (the UN High Commission for Refugees) is the lead agency responding to this crisis, and many major humanitarian agencies including Care, Save the Children and the International Rescue Committee are operating in Dadaab providing critical services such as food distribution, housing, sanitation and medical relief. The teams are stretched to their limits. To make matters even more difficult Al Shabaab, the Somali-based terrorist group, recently escalated its activities in and around the camps, making the operations more dangerous for the refugees and the agencies providing vital assistance.

How Better Connectivity Can Help

In the fall of 2011, Inveneo was invited by NetHope, a consortium of 34 member Non-Governmental Organizations (NGOs), and the USAID Global Broadband and Innovations Program to identify opportunities to bring better, more reliable Internet and interagency communications to the many humanitarian agencies working in the region. Inveneo and NetHope mobilized teams to travel to arid northeast Kenya, to assess the situation in detail, and to determine what could be accomplished.

On the ground in Dadaab, it was clear from the United Nations (UN) and NGO community that bringing incremental, reliable and affordable Internet access would lead to better overall communications, coordination and security thereby increasing the staff capacity to deliver critical and life-sustaining food, housing, sanitation and medical care. Inveneo, working with Cisco’s TacOps could install and configure a local high-speed network, the Dadaab organizations could immediately begin to collaborate and share information more effectively. An existing UNHCR-led network initiative for smaller NGOs and community centers needed to be reviewed substantively to ensure that any new networking designs would be compatible, complimentary and synergistic.

NetHope, Inveneo and TacOps obtained commitments from Cisco to donate equipment, and from USAID and UNHCR to provide funding. It was determined that there were two major areas where Inveneo could bring technical and strategic expertise to make a real difference.

  1. First, we initiated and led a strategic business and engineering partnership with Orange, a local Kenyan mobile and landline telecommunications service provider, to extend new data services into the Dadaab compound using our long-distance WiFi solutions. NetHope aggregated the demand for the new service among the Dadaab aid community, and we secured agreement from Orange to a preferred pricing arrangement as well as to adequate initial and ongoing capacity. Orange is making their highly reliable Internet connectivity available by providing backhaul from their existing Dadaab tower to international fiber networks. We designed a detailed, local distribution network and training plan to enable Orange and prequalified Dadaab IT staff to quickly grasp, support and connect to the Inveneo-designed access solutions.
  2. Second, Inveneo and TacOps would co-design a high-speed network to connect the Dadaab agencies locally and to enable bandwidth-intensive, intra-agency collaboration technologies like file sharing, video conferencing designed by Cisco and voice over IP telephony applications. This collaboration network, DadaabNET, would also provide a Cisco router-based failover configuration to switch agency traffic to a 4-Mbps, UNHCR-provided satellite system in the event of primary connection failure. This effort involved IP addressing and configuration support from both Cisco and Inveneo as well as consultative engineering support from UNHCR and the Dadaab Aid Agency IT staff.

Status and Results

Inveneo’s work was successfully completed in March 2012. During the week of March 12, we trained in-country technical teams from Orange, from the Dadaab-based NGO technical staff, and from our local Inveneo Certified ICT Partner Setright. Orange hosted the classroom training session in Nairobi that provided hands-on instruction on long distance WiFi. We offered our custom practical curriculum in both network design and installation. Then the training moved outside to physically install equipment on buildings and way up on an Orange telecommunications tower. Inveneo has a strong partnership with Petzl to share safe climbing at height techniques in developing countries with communications workers. The trainings were held in Nairobi because a risk assessment determined Dadaab too insecure at that time.

During the week of March 19, Inveneo, NetHope, Setright and Cisco’s local gold partner Dimension Data teams traveled to Dadaab. Monday and Tuesday, our team worked side-by-side with the newly trained NGO, Orange and Setright teams in Dadaab, giving them the guidance and confidence to successfully complete the Orange and UNHCR tower installations.

The Orange tower is the hub for the access network and the UNHCR tower is the hub for DadaabNET. Dimension Data was also busy meeting with IT staff at the installation sites: consulting with Cisco-led TacOps engineers, training local staff and completing the initial router configurations.

As part of the training and skills building plan, we left Dadaab late Tuesday afternoon to cover training the Orange Network Operations Center in Nairobi. While away, the six newly trained agency staff were charged with the installation of Customer Premise Equipment for both the access and DadaabNET networks. The team includes staff from UNHCR, World Food Program, Norwegian Refugee Counsel, Care, Oxfam and Kenya Red Cross so it was truly an interagency support group. The expectation was that four or five sites could be installed, and then reviewed and verified after our return. On Thursday in Dadaab, we found our expectations were far exceeded.

The DadaabNET team installed 19 radios at ten agency locations. For two days, we verified the work and fine-tuned the implementations. Future installs and troubleshooting can now be completed by the local IT team with our team positioned to provide remote support for existing and ongoing humanitarian agency installations. The DadaabNET team has taken full ownership of the networks.

All future troubleshooting, support and installations will be managed frontline by the local DadaabNET interagency team. By the same count, Dimension Data, working with Cisco TacOps successfully implemented and tested routing at all ten newly installed locations and ensured a good hand-off to the DadaabNET team.

The initial bandwidth contracted was fully installed. Orange is on track to add triple the amount available to keep pace with demand and to meet new service order expectations.

This connectivity is already enabling the humanitarian agencies to function better, to communicate between agencies, and to support overall operations. They also have plans to move more costly VSAT systems to failover mode. As the new network architecture is tried and proven to be more reliable and cost effective, it will be extended to the general population via sustainable outreach community centers that support learning, resettlement and economic empowerment.

As a result of this project, Inveneo, Cisco, NetHope and Orange will also continue to grow their partnerships and collaborations so that there will be ever increasing opportunities to extend broadband across rural Kenya and beyond.

The Dadaab Connect project is funded by Inveneo’s Broadband for Good Program, Cisco, Microsoft, NetHope, Craig Newmark, the Orr Family Foundation, UNHCR, and USAID’s Global Broadband Innovations Program.

Haiti Networking Successes With Your Support

  1. Posted by Inveneo on January 29, 2010 in the categories: News, Relief

Inveneo has been on the ground less than a week, and we’ve already deployed long-distance WiFi links between ten NetHope member organizations, bringing high-speed Internet access – critical communication capacity – to relief agencies making a difference in Haitian lives.

We’re creating a robust network that’s spanning the entire city – quite a feat in the cluttered urban landscape. But Mark Summer, Andris Bjornson, and the rest of the Inveneo team could not have done this alone. We’ve had amazing support from the entire technology and relief communities.

Helping Us Succeed

First, we’d like to thank the outstanding team at NetHope and their member organizations. Working together to do everything from finding the GPS coordinates of various offices, providing transportation to get us there, and even duct taping sandbags to stabilize our antennas, the NetHope response has been impressive. To quote one satisfied customer, “NetHope really has become a synonym for ‘teamwork’!

Next, the outpouring of volunteer talent and resources has truly been amazing, helping organize our deployment, to hacking code for our in-country work, to getting the word out on our progress. Of specific note are OpenStreetMap and Open NMS.

OpenStreetMap volunteers are turning post-quake satellite images into street maps that we can load onto handheld GPS units. This is an immense help in finding sites and our way back home in the Port-au-Prince chaos. Remember, most street signs and landmarks were destroyed in the earthquake, so navigation is challenge – even for Haitians.

OpenNMS is a critical aspect of our WiFi network, because it allows us manage the load across fifteen different sites spanning a dozen organizations. Using it, we’re able to throttle or expand bandwidth where necessary to keep vital Internet data flowing. The OpenNMS team has volunteered many hours of time already and even created an account for us in their commercial support system – generosity we truly appreciate.

To quote Andris, “OpenNMS has been awesome, allowing us to stay on top of problems even before they develop.


Long-distance WiFi links to relief

Expanding Our Impact

As we complete the initial NetHope network, we’re receiving requests for assistance from other organizations in Haiti to rebuild and expand their ICT infrastructure. Haitian ICT entrepreneurs are also eager to build their own skills, and participate in the reconstruction of their country.

This is an opportunity to increase our impact, help Haitians rebuild their businesses, and build lasting capacity in Haiti by expanding our innovative technology model into the country.

You can stay involved in these efforts by following us in real-time via RSSTwitter, or Facebook.

Contribute To Our Response

We also hope you’ll join NetHope, the EKTA FoundationAruba Networks, the Orr Foundation, Steve Okay and Andrea Longo, and many of your friends and colleagues in supporting Inveneo’s Haiti response.

We are appealing for donations to cover the basic costs associated with this expansion of our Haiti relief efforts, including equipment, logistics and on the ground expenses. Please considerdonating to Inveneo using PayPal or Google Checkout below.

Inveneo is a US-based 501(c)3 non-profit charitable organization. If you are a US resident, and donate before February 28th, your donation may be tax deductible for the 2009 tax year.


All donations through February 28, 2010 will be used only for Haiti relief efforts, including the project to get connectivity to the major NGOs in Haiti.

Donate via Google Checkout

You can make a donation through this Google Checkout link:

Donate via Paypal

You can make a donation through this Paypal link:

 

Donate via Check or Money Order

Or send a check to Inveneo:

      Inveneo
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      San Francisco, CA 94103 USA